Conflict Management Training for Individuals, Businesses and Community Groups

Recent studies reported in HR Magazine show that managers and business leaders spend 25 to 42% of their time dealing with conflict. Trained employees leaving the workplace due to conflict can also drain significant company resources. The 2006 Right Management Survey also indicated that it costs anywhere from 150 to 156% of one trained employee's salary to replace him or her. These statistics illustrate that workplace conflict is one of the leading contributors to loss of revenue, failed collaboration among employees, lowered job satisfaction, and an overall decrease in performance and customer service. These conflicts have real monetary and resource impacts on businesses and organizations. Faced with these facts, an investment in conflict management training simply makes good business sense for your organization.

Forward Focus, PLLC offers conflict management training services for businesses and community groups to limit the cost of conflict and to prevent costly future disputes. Workplace conflict can impact these groups in many ways including lost community impact or productivity, high turnover rates, employee theft/shrinkage and reduced customer service and profitability. Forward Focus also provides mediation and consultation services for businesses and community groups.

Who can benefit from conflict management training?

• Business Owners
• Corporations
• Board Members
• Neighbors
• Nonprofit Groups
• Teachers & Schools
• Church and Religious Organization Leaders
• Human Resources Professionals
• Managers & Executives
• Homeowners' Associations

What does workplace conflict cost your organization?

Try the Cost of Workplace Conflict Calculator »

After you try the Cost of Conflict Calculator for yourself, please see the Cost of Conflict Interpretive Guide for more information about how conflict affects your organization's bottom line including employee satisfaction, volunteer retention, donor support and other cost factors of your organization.

Forward Focus can also provide you with a FREE assessment of conflict management strategy & workplace conflict survey of your organization. Press release also available with more conflict management and workplace conflict information.

Download Press Release Here! »

Conflict Mangement Training Workshops

Forward Focus offers numerous conflict management workshops for your business, church, organization or community group. These trainings include an organization-wide conflict assessment survey to show you the costs of workplace conflict and other conflict within your organization. This invaluable information will help your group chart a course for conflict management and track your progress as an organization. Forward Focus can also design a program that meets your organization's particular needs. Our conflict management training programs include:

• Smart Conflict Management: The Cost of Conflict in the Workplace (90 minutes)
• Self as Mediator and Manager as Mediator (8 hr or 12 hr) Flyers Available
• Peer Mediation Programs for Middle School Students, Elementary, and High School Students
• Conflict Management for Educators (90 min., 8 hr and 12hr formats)
• Conflict Transformation for Religious Organizations (8 hr)

These mediation and conflict management training workshops meet the requirements for many professional Continuing Education Requirements. (CEU's available for each course.) Businesses and organizations receiving this training are more advanced in their corporate culture and better equipped to meet the issues they face on a daily, if not hourly, basis. Forward Focus can help your business create an environment where improved employee retention and productivity are evident, tensions are low and workplace conflict is resolved quickly or efficiently prevented before it starts. Conflict management training will quickly pay for itself and you cannot afford to miss this opportunity to invest in your organization. Contact Leigh Ann Roberts at Forward Focus to find out more about the scheduling and pricing of these conflict management training opportunities for your organization.

Here are what a few of our training participants have had to say:

Leigh Ann Roberts served as keynote speaker at the second annual WoMeNet (Women: Mentoring and Networking) Conference in January of 2008 at Tennessee Tech University. She surpassed all expectations! She engaged our audience in a way few speakers are able to with her humor, wisdom, and passion. She inspired us all to rethink the way we approach our interactions with others and to appreciate how much we all have to offer. I cannot recommend her highly enough!

Paula Hinton
Chair, WoMeNet Planning Committee, Tennessee Technological University

Leigh Ann Roberts fills up a room like no one else. Her delightful manner is contagious and her humorous anecdotes are extremely relevant. Leigh Ann educates and entertains audiences in a powerfully interactive way. People learn so much from her presentations and remember her for years to come.

Dez Stephens, CLC

I thought last night's class went very well. I was particularly interested in the conflict resolution piece since that is something we need to address. Leigh Ann Roberts was very knowledgeable about the subject matter and the whole idea of the cost of conflict was a new idea for me.

HR professional attending classes at the Belmont Center for Professional Development, http://www.belmont.edu/cpd/

Administrative Assistant- "Concise and Brief!"

Jennifer in Sales Dept. – "Was not aware of overall cost of conflict."

SPA, Inc. Staff Member – "Excellent" and "Liked Interactivity" of the conflict management workshop.

Lisa, Clients Acct. Specialist – "Excellent- I most enjoyed finding out how much a little conflict can cost a company- a lot of money."

Other Office SPA, Inc. staff member - "Enjoyed comfortable manner of presenter" and "Excellent- One of the best presenters we have ever had!"

Workplace Conflict Management Trainings

Ninety-Minute Workplace Conflict Seminars Available for your next Brown-Bag or Strategic Meeting:

• 1-25 participants: $215.00 flat fee
• More than 25 participants: $250.00 flat fee

Seminar Combinations Available:

The Self-as-Mediator and Manager-as-Mediator Seminars are 8 Hrs. and typically cost $189.00 per participant for 9 to 24 participants*

• 9- 24 participants $195.00 per participant in-house; $245.00 open enrollment
• 25- 50 participants Flat organization rate $4,400.00**

The Third-Party Resolutions Seminar is 12 Hrs. (2 days) and typically costs $295.00 per participant for 9 to 24 participants.

• 9-24 participants $295.00 in-house; $345.00 open enrollment
• 25-50 participants Flat organization rate $6700.00**

Seminar price includes materials for each participant including workbooks and sourcebook.